Botched software update disables unlocking function on hundreds of smart locks

LockState The demise of the humble mechanical lock and key might be some way off yet. For all the possibilities they open up, so-called smart locks can readily become dumb in several scenarios. Hundreds of people recently discovered that they were unable to open their doors by their usual means when their smart locks were disabled digitally, at least by a botched software update.

Earlier this month LockState issued an update to its 6000i series smart locks that was designed for its later-generation 7000i models. The 6000i locks were subsequently unable to reconnect to the company s web service. As well as the remote locking and unlocking function, the mistake cost users access to remote access, status alerts and keypad entry code-management. The company couldn t even remedy the situation with a remote fix, meaning customers have to return part of the lock for repair turnaround time one week or wait three weeks or longer for delivery of a replacement lock. In a statement, the company attempted some damage limitation by giving owners one free year of access to connected services. Roughly 500 locks have been affected, says LockState. Users had to resort to the time-honoured method of inserting a metal key. Anyone using the locks for Airbnb hosting may be more inconvenienced still. Users of the peer-to-peer accommodation portal can make letting out property easier in theory by recruiting the services of LockState through the Host Assist program.

Around 200 Airbnb hosts are reported to have been affected. Free download: The video surveillance report 2017 Sponsored by IDIS The Video Surveillance Report 2017 covers all things video surveillance based on a poll of hundreds of security professionals. Specifically looking at topics such as open platforms, 4K, low-light cameras, video analytics, warranties and this year due to the growing threat posed, the cybersecurity landscape.

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