Verint wins Frost & Sullivan accolade

Verint wins award and is named physical security intelligence solutions company of the year by Frost & Sullivan. The New York company Verint wins the award which recognises leadership, technology innovation and commitment to customer success. For the award Frost & Sullivan evaluated important factors, including visionary innovation and performance, and customer impact, which includes visionary strategies, financial performance and customer experience.

Danielle VanZandt, industry analyst at Frost & Sullivan said: As organisations continue to demand converged business intelligence, IT and security platforms, Verint serves as a trusted partner to its customers by helping connect their physical and cyber security operations. Through the firm s independent research, Verint s technology was found to be pivotal in helping customers leverage large data volumes in a more effective manner to help them respond faster and more efficiently to situations. Physical security intelligence platforms and services from Verint uses an open architecture that integrates diverse cyber and physical security sub-systems and applies intelligent analytics across many domains. The Verint Situational Awareness Platform aims to modernise security functions within an enterprise by automating critical duties and gathering and applying valuable intelligence to enhance efficiency. embedded content Free Download: Securing the UK s borders. Getting national security and Brexit right first time is crucial , we do not want to get this wrong. This report considers the implications of leaving the EU for the management of the UK s borders and making it as easy as possible for international business to thrive and legitimate movement to occur in a post-Brexit UK.

Click here to download now Related Topics The Top 5 Trends in Global Security According to Frost & Sullivan Siemens Building Technologies Scoops Frost & Sullivan Award Research: Security as a Key Enabler of Smart Cities

Mike Tennent of Tavcom Training wins posthumous industry contribution award all winners revealed

BSIA Awards The late Mike Tennent has been honoured at this year s BSIA awards ceremony. Mike, who sadly passed away in May, founded Tavcom Training in 1994 and built what is now widely recognised as the leader in training provision for physical security systems in the UK. The company has an increasingly global footprint too.

With the help of local partners, Tavcom courses are now available to students in Dubai, Ghana, Singapore, Kuwait, Oman, South Africa and the US. IFSEC Global also recognised Mike for his lifetime of positive influence in the security industry in our latest Top 50 influencers in security & fire 2017. The awards were handed out at the BSIA Annual Luncheon at the Grand Connaught Rooms on 12 July.

It is a huge pleasure to formally recognise the contributions of this year s winners, all of whom have made a lasting impression on the security industry through their dedication, commitment and passion, said Dirk Wilson, director of Sector Security Services Ltd and the BSIA s Police and Public Services Section Chairman.

Find out who won the other awards below: Chairman s Awards Contribution to the Industry: Mike Tennent, Tavcom Training Contribution to Standards: Tim Geddes, former chairman, BSIA s security systems section Contribution to the Community: David Cain and Fiona Noble, Sword Security NI Contribution to Training: Lucie Banham, Banham Group Contribution to Exporting: GJD Manufacturing Security Personnel Awards Service to the Customer Special Commendation: Phillip Hillman, Mitie Total Security Management Runner Up: Winston Cooper, Mitie Total Security Management Overall Winner: Tom Lewis , The Westgrove Group Outstanding Act Special Commendation: Charles Stewart, SecuriGroup Services Runner Up: John Atkins, Vision Security Group (VSG) Overall Winner: Megin Dorrian, The Westgrove Group Best Newcomer Special Commendation: John Moore, Robinson Services Runner Up: Erin Jackson, SecuriGroup Services Overall Winner: Simon Searle, Vision Security Group (VSG) Best Use of Technology Special Commendation: Jason Thomas , The Westgrove Group Runner Up: Steven McKenzie, SecuriGroup Services Overall Winner: Andrew Horner, Kings Security Systems Best Team Special Commendation: JLL Bridgewater Place, Vision Security Group (VSG) Runner Up: North Bristol Trust Southmead, OCS UK Ltd Group Overall Winner: Union Square Security Team, Vision Security Group (VSG) Apprentice Installer Awards Overall winner: Corrie Stewart, Connelly Security Systems Joint runners-up: Callum Walker and Craig McAdorey, Kings Security Special Awards for Outstanding Service Daniel Hennell & Paul Cockerham, CIT drivers, G4S Cash Solutions (UK) Ltd (Inaugural) Security Business Awards International Partnership Award: Concept Smoke Screen Ltd (Special commendation: GJD) Environmental Award: Printwaste Recycling & Shredding (special commendation: Magenta Security Services) Innovative Security Project of the Year Award: CSL, for the CSL Connected project

Director offers harrowing insight into workplace death

A harrowing story of a former construction director has offered an example of the need for health and safety vigilance on site at the Safety and Health Expo 2017. Matthew Hazelton, speaking on behalf of training specialist Proud2bSafe, spoke about his personal journey following a workplace incident where his brother died. He said the incident left him having to deal with things you don t think you will ever have to deal with and that he struggled with the attention of the media and organising the funeral for his brother.

Legal Hazelton said: While I was trying to deal with the personal side of things, I then had to realise I had to deal with the legal side of things. Director to me was a ridiculously posh term I had no idea what I was about to get myself into. He explained how he had meetings with the insurance company, which led to the HSE and the police involvement. Getting arrested and taken to a police station under cameras is not a nice feeling, he said. The legal process also meant that he couldn t speak to his work colleagues and friends as they weren t allowed the same barrister or solicitor and when you really want to be close to your mates, you are being dragged apart . Timeline He warned about timelines following such an event in his case it took six and a half years before the verdict of accidental death. You are being hidden away from everyone when you feel you haven t got anything to hide. We were doing and all the while as a business we were doing okay and we went to losing money, getting new business was a no-no, but old clients did look after us. Mental health Hazelton also talked about the personal toll on his own mental health.

Despite continuing in the construction industry, he could never get over the incident. I could never recreate the old construction firm vibe and I kept getting angrier. My wife had stood by me, but when she left, then the wheels really came off and I started drinking and doing drugs. Things came to a head when he had a collision with a transit van at 60mph. I didn t want to get out of bed, I didn t want to do anything. When I have to go to see my mother on mother s day I will always feel guilt. Consequences It s something I have to live with everyday as the client has to, and the main contractor does. He summed up that the effect it has is on a personal level and a legal level, and on his children and family. The effects will be felt for the rest of their lives.

Was there enough pre-planning by us? No. That is something I will have to live with. I really hope that none of you have to make those phone calls, because if you do, your lives will never, ever be the same again. Register now for the Inspirational Speaker Series at IFSEC International to hear from these world-famous names on the topics that will really hit home and stir the masses Build your motivation by emulating the work ethic that led to double Olympic medals from Dame Kelly Holmes and discover more on her experience in overcoming mental health challenges Explore the universe with Professor Brian Cox, and expand your mindset beyond the day-to-day aspects of your role Be inspired by a story of triumph and courage, from Falklands war hero, Simon Weston OBE, and turn adversity into opportunity Click here to register your place now to join us at London Excel on 20 22 June 2017.

Security & Fire Excellence Awards 2016: winners revealed

Security & Fire Excellence Awards 2016: Winners Revealed

Digital Barriers, Mitie Total Security Management and Assured Fire and Security were among the winners at this year s Security & Fire Excellence Awards. Compered once again by comedian Jimmy Carr, the Security & Fire Excellence Awards 2016 took place at London Hilton on Park Lane. The cheeky selfie with @jimmycarr @SecurityXAwards #photobomb #sorrynotsorry #randomphonephotos SecurityExAwards (@SecurityXAwards) November 24, 2016 Congratulations to the winners, who are listed in full below: The winners The Peter Greenwood Security Award (a Fire & Security Association (FSA) Award) Andy Gilmore of AAI Security The Ian Marsh Fire Award (a Fire & Security Association (FSA) Award) Chris Watts of Wavelength Associates Wilf Knight Award (sponsored by Security Institute) Tahia Zaidi, Cranfield University Inspiration in HR Award (sponsored by SSR Personnel) CIS Security International Achievement Award (sponsored by Hanwha Techwin Europe) Pilgrims/Harris Afghanistan Secure Communications Programme Best Deployment of Lone Worker Technology (sponsored by ASIS International UK Chapter) Mitie Total Security Management with Northumbrian Water Counter-Terrorism Innovation of the Year (Product, Service, Solution, Project etc.) (sponsored by Xtralis UK Ltd) Digital Barriers with ThruVis Great pic of Mitie s Jason Costello winning security manager of the year last week at the Sec Excellence awards @Mitie_TSM, @jimmycarr Stuart Bleazard (@stubred) November 29, 2016 Security Manager of the Year (sponsored by Axis Communications) Jason Costello, Security Manager, Mitie Total Security Management Security Consultancy of the Year (sponsored by ICTS UK & Ireland) CornerStone Independent Security Consultancy Event Security Team of the Year (sponsored by The Ghana Education Project (GEP)) FGH Security Ltd Passive Fire Innovation of the Year (Product, Service, Project etc.) (sponsored by ASFP) Hilti (Gt.

Britain) Ltd with Hilti CFS-D Cable disc Small to Medium Security Installer of the Year (sponsored by Hanwha Techwin Europe) 2020 Vision Systems Large Security Installer of the Year (sponsored by SecurityLink India) Universal Security Systems Access Control Product of the Year (Including Biometrics) (sponsored by First Response Group) Human Recognition Systems with MSite Touch Fingerprint Terminal Representing @Axis_NEur at @SecurityXAwards this week and collecting our award for the Q3709-PVE winning camera of the year #axisinnovates Shaun Southall (@shaunsouthall) November 25, 2016 CCTV Camera Equipment of the Year (sponsored by Swift Fire & Security) Axis Communications with AXIS Q3709-PVE ACS Champion of the Year (sponsored by First Response Group) ICTS UK & IRELAND Best Contribution to Standards in the Security Sector (sponsored by Swift Fire & Security) University of Portsmouth with Professional Doctorate in Security Risk Management Communication Product of the Year (sponsored by ISCE) SIRV by SIRV Systems CCTV System of the Year (Excluding Cameras and Lens) (sponsored by Western Digital) Qognify with VisionHub Corporate Social Responsibility Initiative of the Year (sponsored by IPSA) Dot Dot Dot Property Combined Security & Fire Solution of the Year (sponsored by FIREX International) Total Integrated Solutions Ltd with Smart Building Converged Infrastructure Customer Care Initiative of the Year (sponsored by Alarm Response & Keyholding Ltd) Assured Fire & Security Ltd Security Partnering Initiative of the Year (sponsored by Beyond Media Services and Revolution Events) Brunel University with Pace Security Services Ltd Security Project or Installation of the Year (sponsored by BSIA) SPIE with Securing Safety with Spend to Save Security Training Initiative of the Year (sponsored by Swift Fire & Security) Croma Vigilant with NHS Active Fire Innovation of the Year (Product, Service, Project etc.) (ponsored by The Scottish Fire and Rescue Service (SFRS)) Aico with Ei2110e Multi-Sensor Fire Alarm Intruder Alarm or Exterior Deterrent Product of the Year (sponsored by IFSEC International) Ontech Security S.L.

with Ontech s Wardiam Pro We are so delighted with winning Security Guarding Company of the Year @SecurityXAwards last night #TeamWJ #WJ25 Wilson James Limited (@WJ_Ltd) November 24, 2016 Security Guarding Company of the Year (sponsored by Over-C) Wilson James Judges Entries, which were judged solely on entry forms and supporting materials provided, were judged by an expert panel that included a who s who of influential security and fire professionals: Dr Alison Wakefield FSyI, Senior Lecturer in Security Risk Management, University of Portsmouth Andy Williams CPP FSyI, Head of Security, Nomura, Honorary Life President, Chapter 208 and Assistant Regional Vice President ASIS International, Region 9a Brett Lovegrove, Co-Founder and Director, TriTectus Ltd Chris Brogan, Partner, B & G Associates Chris Tomlinson, Senior Consultant, Arup Resilience, Security & Risk David Clark CPP, PCI PSP, Chapter Chairman, ASIS INTERNATIONAL UK Chapter David Sibert, Fire Safety and Integrated Risk Management Planning Advisor for the Fire Brigades Union Dawn Holmes MSC, CPP, Technical Security Specialist, Bloomberg Emma Shaw MBA CSyP FSyI FCMI, Managing Director, Esoteric Ltd Lieutenant Colonel Garry Evanson, Chairman, The Security Institute and Head of Security and Emergency Planning, Westminster Abbey Geoff Tate, Chairman, SSAIB Gerald Moor, CEO, The Inkerman Group Graham Bassett MSyI, FIRP, FInstSMM, Director, GBRUK Ltd Ian Fowler, Senior Consultant, Mott MacDonald Ltd James Kelly, Chief Executive, British Security Industry Association Leanne Salisbury, Director, Salisbury Consultancy Solutions Lynn Watts-Plumpkin, Certification Scheme Manager, Chamber Certification Assessment Services Ltd (CCAS) Mike Bluestone MA CSyP FSyI, Director, Corps Consult, Corps Security Mike Hurst FIRP MSyI, Managing Director , HJA Security and Fire Recruitment Nigel Stanley, Practice Director, Cyber Security, TUV Rheinland OpenSky Patrick Dealtry, Director, The Lone Working Group Ltd Peter French MBE , Certified Protection Professional and FSyl, CEO, SSR Personnel Rachel Griffin, Director, Suzy Lamplugh Trust Richard Jenkins, Chief Executive, NSI National Security Inspectorate Simon Ince, Senior Fire Consultant at BB7 Steve Emmins, Commercial Development, Universal Security Systems Limited Dr Vibhor Gupta, Technology Lead, ASIS UK Download: The Video Surveillance Report 2016 This exclusive report covers the security needs of surveillance systems as shaped by the physical environment including: What do security professionals think about plug-and-play systems Challenges like low-light conditions or large spaces and the threats posed in various sectors Which cutting-edge features such as mobile access, PTZ smart controls or 4K resolution are most important to security professionals What are the most important factors driving upgrades and would end users consider an upgrade to HD analogue Download the full report here.

Perimeter security: the big picture

Perimeter Security: The Big Picture

So often an afterthought compared to access control or video surveillance, the perimeter security market is poised for dramatic growth as governments prioritise counter-terror and reducing illegal immigration. Here is an overview of the perimeter security/perimeter protection markets. What does perimeter security mean?

Physical perimeter security can be defined as systems and technologies that protect people and assets within a facility and its grounds by blocking unauthorised physical intrusions across the perimeter. Myriad defence layers should be equipped to protect the boundary and should comprise: the holistic site and property perimeter, eg the fence line; the inner territory perimeter, eg specific buildings or key infrastructure; the building fa ade perimeter, ie the external building shell; and the internal perimeter, eg internal space where restricted access is necessary. Each layer should help delay, deter and detect intrusion. Over the past decade, advances in technology have helped increase the scope of perimeter security systems. Historically used to prevent and detect intrusions in military facilities, critical infrastructures, and other high-risk sites, perimeter security solutions are now being used in areas such as commercial and residential sites, retail spaces, transportation sites, and many other urban and remote locations. Perimeter security can include video detection, intrusion detection, access control, security fencing and gates, and barriers and bollards. The type of systems and technologies deployed will depend on the likely intrusion risks, which can range from vandalism and protests from activists, to criminal theft, espionage and, at worst, terrorism. A robust perimeter barrier aimed at impeding intruders should combine a fence or wall with security lighting and surveillance, eg a perimeter intruder detection system (PIDS) and CCTV. Toppings, including barbed wire and spikes, act as a deterrent to climbing a fence or wall by increasing the height of the barrier, as well as providing the opportunity for a would-be intruder to become entangled or injured.

A neglected market no more While there has been huge investment in CCTV and electronic security systems, physical perimeter security hasn t always received the same attention. This is beginning to change, however, as perimeter security systems become embedded into integrated security strategies. Market drivers include: the growing terrorist threat; increased awareness of issues around illegal immigration; technological trends in video surveillance; the need to reduce manpower costs; investment in smart city infrastructure; and more stringent government regulations and industry standards for perimeter security. PAS 68 and hostile vehicle mitigation PAS 68, for example, is a Publicly Available Specification for vehicle security barriers, which the UK government developed in partnership with perimeter security manufacturers. It has become the UK s standard and the security industry s benchmark for hostile vehicle mitigation (HVM) equipment. It is also the specification against which perimeter security equipment is tested as part of research to prevent vehicle-borne improvised explosive device (VBIED) attacks. If a product meets the PAS 68 standard, end users can be confident that it is high quality and will operate as expected. Major players in perimeter protection The global perimeter security market is estimated to reach US$21 billion by 2020, growing at 8% CAGR during 2015-2021, according to market research analysts Research and Markets. North America is currently the most advanced region for perimeter security technology, however, Latin America, the Middle East and Africa are expected to emerge as high-growth markets over the next five years.

Key players include Anixter International, Axis Communications, Fiber Sensys, FLIR Systems, Honeywell International, RBtec Perimeter Security Systems, Senstar, Southwest Microwave, Tyco, United Technologies Corporation, and Xtralis, among others. Multi-layered perimeter protection With growing perimeter security threats, demand for multi-layered perimeter protection has increased. Technologies growing in popularity include next-generation fence-mounted sensors, infrared, and integrated fibre-optic PIDS. Thermal cameras and video analytics are also popular solutions, while intrusion detection technologies such as microwave, seismic sensors and radar are also experiencing high growth. Indeed, radar has the advantage of working in most lighting and weather conditions, while it can also survey large areas that might otherwise require numerous cameras to achieve the same detection coverage. Nevertheless, video surveillance cameras are being deployed for perimeter security at a high rate and are an integral part of most perimeter security strategies. Designing a perimeter security solution When considering how to design a perimeter security solution, it is worth considering factors such as: visibility what perimeter protection is visible and what it looks like, and if any critical assets are visible and could be hidden away; local information and statistics local crime rates, first-responder locations, etc; landscape and environmental conditions terrain, weather, lighting, etc; power requirements eg for certain barrier systems. How you respond to a detected intrusion should also be considered how well trained and equipped are your responders? The future of perimeter security While perimeter security has an obvious deterrent purpose, its increased use in urban areas, and in commercial, retail and public applications, has focused attention on marking territories in a non-aggressive way through landscaping and other softer design elements.

In the case of vehicle barriers, for example, users should consider their materials and finishes, and whether they are low maintenance and are suitably sensitive to the surrounding environment. Such is the importance of design that some perimeter security products, such as security planters, are being manufactured with an aesthetic purpose in mind. The high cost of perimeter security systems can be a constraining factor in market adoption, however, costs are falling, particularly in respect of thermal cameras. Perimeter intrusion detection systems are also susceptible to false alarms caused by animals, weather, etc. Improving reliability is therefore a key challenge for the sector, and will also be important in ensuring that perimeter security and business continuity strategies are aligned and don t conflict with one another. In the future, perimeter security could become part of a connected technology system, which is able to profile specific locations, and match the skills and competencies of manpower required for each area. When disruptions occur in different parts of an organisation, this connected technology will be able to analyse and identify information that could point to a serious threat, and raise alarms when business safeguards and operational processes are compromised. Other innovations include aerial surveillance, via balloons and drones. The latter, in particular, may become popular if manufacturers can extend their battery life and if analytic capabilities can be integrated.

Robotics could also be part of future perimeter protection strategies. Indeed, there are already devices that can travel along monorails and patrol perimeters, as well as respond to suspected intrusions. Self-driving security patrol vehicles with CCTV, sensor and audio/visual capabilities may also be on the horizon soon.

Download: The Video Surveillance Report 2016 This exclusive report covers the security needs of surveillance systems as shaped by the physical environment including: What do security professionals think about plug-and-play systems Challenges like low-light conditions or large spaces and the threats posed in various sectors Which cutting-edge features such as mobile access, PTZ smart controls or 4K resolution are most important to security professionals What are the most important factors driving upgrades and would end users consider an upgrade to HD analogue Download the full report here.

Landmark European fire and security standard is approved by standards bodies

Landmark European Fire And Security Standard Is Approved By Standards Bodies

CEN/CENELEC has announced the approval of European fire and security standard prEN 16763 following a resounding vote cast by national standardisation bodies from across the continent. It s a major vindication of the efforts of Euralarm, which was instrumental in the standard s inception three years ago and has lobbied for its introduction ever since. The creation of a single market for services, which account for 60-70% of economic activity in the EU, has become a top priority for the Jean-Claude Junker-led European Commission and standardisation supports this aim.

Euralarm believes prEN 16763 could become a model for other service sectors to emulate. The genesis of prEN 16763 can be traced back to 2009 and the creation of a dedicated section within Euralarm. Led by DIN the project was set up to standardise services for fire safety and security systems. The standard defines basic levels of competence surrounding planning, design, assembly, commissioning, verification, handover or maintenance of fire safety or security systems. It also describes minimum requirements on service output and documentation. Paul Langer, a ZVEI delegate in Euralarm s services section, played a pivotal role as chairman of Technical Committee Four (TC4) of the European standardisation platform CEN-CENLEC. The adoption of the standard is a good result, said Langer. It has been a long struggle and even right before the voting period, I was not quite sure whether we would have an approval. In the end all major European countries have accepted it.

This is a victory for the single market. Euralarm also believes the standard will accelerate the time between the development of a product and its launch in various jurisdictions which would be a notable achievement in a fire market where exacting and diverse compliance/testing requirements mean that getting products to market is a convoluted process. This European standard sets out the following: Establishes minimum quality requirements for service providers Defines competence levels for anyone involved in planning, design, assembly, commissioning, verification, handover or maintenance of fire safety and security systems defines minimum requirements on service output and documentation While the draft standard makes several concessions to a more integrated European model, prEn 16763 will not outline a detailed, Europe-wide basis for third-party certification of a service provider in all fields of expertise. Ultimately, Euralarm members hope the standard will pave the way for further convergence of national policies and procedures in Europe, particularly through the development of pan-European application guidelines. Download: The Video Surveillance Report 2016 This exclusive report covers the security needs of surveillance systems as shaped by the physical environment including: What do security professionals think about plug-and-play systems Challenges like low-light conditions or large spaces and the threats posed in various sectors Which cutting-edge features such as mobile access, PTZ smart controls or 4K resolution are most important to security professionals What are the most important factors driving upgrades and would end users consider an upgrade to HD analogue Download the full report here.

Security out- sourcing: anything to learn from the G4S experience …

Security out- sourcing: anything to learn from the G4S experience?

Advent IM in Outsource magazine 20.07.12

Spreading the risk a more secure alternative?

Recent events with G4S and LOCOG/the Government s procurement of security for the Olympics, will clearly not be leaving the headlines anytime soon. Indeed you could be forgiven for thinking this was a security event, not a sporting one. Is there anything to be learnt from the Olympic Security out-sourcing? A good place to start would be to understand how organisations source physical security.

We have always done it this way

Let s be clear, out-sourcing security can work and work very well for end users. The impetus for out-sourcing any service should have a solid base in the desire for the best possible service from people who are experts in their field. If the motivation is always cost cutting rather than sourcing excellence to improve end user experience, then nine times out of ten you will simply get what you pay for.

Physical Security has a long standing relationship with out-sourcing. That does not mean however, that because it has been out-sourced for so long that it is done well in all cases. Frequently, we see providers specifying to clients what they can have based on their portfolio of services, rather than the client understanding what they need based on Threat and Risk Assessments and specifying this to the provider. This is a bit like visiting a car showroom and saying, sell me the car I need. You may find yourself returning a short time later asking why you can t fit your six kids into your Aston Martin but if you didn t specify your needs from the outset the car sales person will see you what he wants One size never fits all, it may fit some but everyone prefers something that meets their needs when they can get it. So, how can something as important as security not be bespoke?

Facility Management and Security

In business, Physical Security has been moving for many years into the Facility Management arena. It is a natural place in many ways, especially if this is not simply managing the manned guarding aspect but also equipment contracts such as CCTV and door entry systems, PIR s etc.

In-house FM may manage an out-sourced contract for Physical Security provision. An FM provider may manage a contract for a client, or an in-house FM may manage a contract with an FM provider who manages a Physical Security Contract with a provider. There may be a separate contract for management of equipment contracts, that could be managed by the in-house FM, the out-sourced FM provider, the security provider it has been out-sourced to or possibly even further along the chain (still with me?) That is a lot of moving parts in a chain that requires clear areas of accountability at all stages, not to mention governance (who is guardian of CCTV image management for instance, and is everyone clear on that along with Data Protection Act requirements?). Governance also includes relationship management and compliance checks. Remember it is only the function that is being out-sourced, not the responsibility or the accountability.

Proactive or Reactive Procurement?

Understanding the risks involved can save money and reputational damage. Keeping your supplier close and having an open, honest relationship ensures any danger of things going wrong is reduced, or at least spotted early and corrected,

– CIPS CEO David Noble

Chartered Institute of Purchasing & Supply (CIPS) state that it is the job of the buyer to ensure that:

  • Materials of the right quality
  • Are delivered in the right quantity
  • To the right place
  • At the right time
  • For the right price
  • And the sixth right: from the right source

Reactive Procurement is taking only one or his heavily biased toward one of these rights . Proactive procurement is based on strategic decisions of all the six rights , then the supplier will not have been selected on price alone, for instance.

When we examine how Physical Security is sourced the issues and potential pitfalls, start to emerge. If we go back to our example of G4S and the Olympics, Government Procurement decided not to split security provision, and thereby risk, across several smaller providers, but to go with one large provider. So the focus appears to have been on procurement ie. cost. Whilst we want our Government (and in this case LOCOG also) to be cost sensitive with our hard earned taxes, we also want the job done correctly. This option appears to have introduced a single point of failure because only one supplier was procured.

This is the difference between sourcing the service you want, need and are specifying with expert knowledge and procuring the cheapest or most economically advantageous as Government procurement tender documents read. Let s be clear, to a supplier, procurement is there to hard bargain on cost, they are not there to provide any level of expertise or the associated judgment call, on the service being requested.

For a regular organisation understanding that all stages of the chain have to be carefully managed, is key. KPIs based upon the threat and risk landscape should be in place to ensure performance is being measured against the correct metrics. They also need to make sure that their bespoke needs are the ones being answered and not what the provider is telling them they can have. The threat and risk landscape will change, will a client be penalised for changes to reflect mitigation of these changing risks?

One final thought on proactive vs. reactive, G4S are shouldering 100% of the responsibility for this debacle, not Government procurement. On a realistic business level for organisations considering their options for out-sourcing security, when things go wrong it is rarely the procurement team who get an unhappy phone call from the end user, it is normally the Facility Manager.

The future

Many Facility Managers and providers welcome the idea of system integration Security Systems can easily be included in this model and can provide very valuable data back to an organisation across disciplines when part of a wider integrated function. For this to be realistically achieved, and the associated service and cost improvements to be reaped, the whole chain of supply and accountability needs to be resilient and transparent. There are real benefits to be had from out-sourcing Security and even more to be had by bringing everything together to provide a holistic management view.

Some pointers

  • See it as an investment in an organisation s excellence for that is what it is. If you view it purely as a cost saving exercise, you may come unstuck.
  • Take expert advice on your real threats and risks and specify accordingly.
  • Get the bespoke solution you need not the solution the out-sourcing provider wants you to buy.
  • For larger out-sourcing projects think about spreading the risk of a single point of failure more than one provider may be the answer.
  • Ensure clear, accountability, resilience and due diligence throughout the chain and wherever possible limit multiple moving parts .

Originally published in Outsource Magazine 123.07.12, reproduced here with the kind permission of the Editor.


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