career-advice

Cowboy operators beware: Certification scheme breaks new ground

A register of competent installers and maintainers of electronic security and fire systems was launched recently. Endorsed by the BSIA, SSAIB, SIRA (a Dubai security regulator) and Tavcom Training, the CTSP Register includes individuals who have demonstrated that they have at least a year s experience and are suitably qualified in the disciplines including Video Surveillance Systems (CCTV), access control and fire, intrusion and hold-up alarm systems they claim to provide services in. The initiative, it is hoped, will help customers find trustworthy, suitably qualified operators and undermine cowboy traders.

But buyers of security installation or integration services can already filter prospects down to those certified by the SSAIB or NSI so what problem is the new certification solving? Where the CTSP Register breaks new ground is that individuals, not their employers, are certified. This makes it easier for security firms to recruit competent installers, in turn further reassuring their customers. Long bemoaned across the industry, the previous accreditation vacuum for individual installers has arguably allowed incompetent or unscrupulous traders to flourish. Installers and integrators are being urged to become Certified Technical Security Professionals (CTSP) to demonstrate their bona fides and enjoy greater exposure to potential customers. Registrants, whose presence on the register is subject to an ethics code and disciplinary process, can adorn their business cards, vehicle and marketing materials with the CTSP insignia. There is clear evidence many installation and maintenance jobs are often subcontracted, leading to unnecessary risks and potential claims. David Gill, MD, Linx International Group In a widely shared article published by IFSEC Global last November, Michael Lines, a senior consultant for security integrations, said that increasingly, suppliers who provide certification on their products also certify individuals. They often accept the transfer of individuals from one installer company to another.

Those of us who are reputable companies accept this even if it does mean the possibility of investing in training an individual only for them to move on after the event. Although, in real terms, this offers a stronger incentive to both parties to ensure satisfaction in the workplace and, hence, long-term staff retention. Equal footing Fast forward a year and Lines would surely back the principles underpinning the new register. If individual, independent installers had to be both accredited and certified, it would help the industry s overall professional standing, he wrote. It would help accredited businesses compete on an equal footing. It could also tie in with insurance, much as CORGI has achieved in the gas equipment installation business. David Gill, managing director of the Linx International Group, which owns CTSP backer Tavcom Training, has reflected on the problems that gave rise to the scheme: There was a lot of unrest about the lack of standards, he told Security Buyer in a recent interview. You can have a gold standard manufacturer, and a gold standard security system but there is no assurance for the end user that the installer of that system is qualified. There is clear evidence many installation and maintenance jobs are often subcontracted, leading to unnecessary risks and potential claims.

He hopes that, ultimately, the CTSP will reach critical mass and become the de facto gold standard for installer competence. I hope in time, that with strong industry backing, procurement managers seeking tenders for security systems will automatically specify that installation and maintenance work must be conducted by a registered CTSP technician. The CTSP Register is modelled on the framework used by the Register of Chartered Security Professionals the equivalent register for heads of security and other end users . I have personally experienced as a chartered security professional heightened respect from industry colleagues, members of other chartered professionals, clients and even the courts, Gill told Security Buyer. Gill also mentioned plans for networking opportunities, workshops, webinars, and possibly career advice related to the CTSP. Think about it: you wouldn t think of using a gas fitter who wasn t on the Gas Safe Register. Paul Tennant, group sales director, Tavcom Training Speaking to Professional Installer magazine, Tavcom group sales director Paul Tennant contrasts the existing status quo with the situation in the gas fitting trade. Think about it: you wouldn t think of using a gas fitter that wasn t on the Gas Safe Register (formerly CORGI). Security systems which fail due to incorrect installation, or substandard maintenance can result in major consequences for those responsible (for companies and directors), extending to criminal charges, litigation, untold reputational damage.

He also implies that the rapid evolution of technology is leaving many installers behind. Maintaining CTSP accreditation year after year would reassure customers that they are keeping pace with change, he suggests. These security systems (including fire detection) have advanced beyond all recognition in the last decade .. In response to this huge change in the market and in the absence of any meaningful regulation or code of conduct governing installers and maintenance technicians, a professional register has never been more necessary. Criteria Installers and integrators must demonstrate a minimum of 12 months practical experience and a minimum level 3 qualification such as a BTEC/City & Guilds or equivalent in one or more technical disciplines in order to gain certification. Two character references and no criminal convictions for dishonesty, assault or sexual crimes are also prerequisites. Registrants are required to maintain CPD (continual professional development) too. The CTSP Register, which charges a 50 annual fee to registrants, is now available online. I think this is a fantastic idea for the industry and for the individuals, said Lee Dowling, at installation firm West London Security.

Being able to show your professional skill set to employers and customers themselves will give them much greater confidence in you. Having been in the industry for nearly 10 years I have certainly come across some dreadful levels of workmanship which certainly doesn t match the standards required. Becoming a CTSP will certainly start filtering out the rough from the smooth and start bringing the level of installation work up to where standards should be. Said David Wilkinson, BSIA s director of technical services: We are very pleased to see this innovative register that recognises many of our security systems members. In such a challenging technical environment, it is more important than ever to demonstrate the professionalism of the personnel that represent our market sector. Free Download: The key to mitigating cybersecurity risks Exploiting IoT technology without creating cybersecurity vulnerabilities is one of the defining challenges in today s security landscape. This report will help you to see why third parties should adhere to secure by design principles and why the necessary convergence of IT and security departments demands a holistic approach .

Download now Related Topics Oncam s 360-degree Evolution becomes first surveillance camera to earn NSF food sanitation certification Register of certified fire and security installers launched to combat rogue trader problem Watch: The LPCB Attack Testing Zone at IFSEC 2017

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Research Your Future Well | sia-training-blog

I had quite an informative conversation with my daughter the other day about her career plans. I must admit I was impressed by her forward thinking. She wants to work in research, a decision she d made slightly in reverse of the way my career panned out. Perhaps if I d been blessed with her ingenuity it wouldn t have taken me quite so long to succeed.

It s simple she explained, all you do is decide on the areas you re interested in, download the job descriptions, pick one that fits around your exam results and aim for it. Convinced that career choices can t possibly be that straightforward I did my own job research in relation to security training and the qualifications we at Get Licensed1 are in the business of delivering, via our network of training providers.

I chose our most popular training courses as the basis of my research, Security Guards, Door Supervisors, CCTV Operators and Close Protection staff2. It s fair to say that in my position I m well aware of the training outcomes, but I must admit my perceptions of future possibilities had become slightly clouded; I m somewhat guilty of taking my eye off the ball.

Like most jobs, that once had very clear guidelines, all the roles in the above categories require considerably more day-to-day expectations by recruiters than they did in the past. If you d have mentioned customer relations to a Door Supervisor3 ten years ago, they would have assumed you were referring to a punters family attending an event, not as an important part of the way a door supervisor relates to the general public.

The CCTV Operators4 role changes daily too. We re constantly reminded by the media that our TVs and home computers are obsolete because of the continued advancements in technology; the same is true for CCTV surveillance equipment. This role too, in relation to the security sector, has become far more advanced. In addition to the equipment becoming far more sophisticated, the legal implications assigned to the role have also become much more complex.

When I began my career as a body guard (a now debunked title), in an era when a computer hard drive was approximately the size of a terraced house, the threat of a terrorist attack on one of our charges would have been relatively low on our agenda. Now Close Protection5 employees are highly trained in this field, which has become a regrettable consideration in everyday life.

Given that Close Protection is my field of expertise, as a job search exercise I decided to find out how my qualifications matched up to today s exacting standards, and whether the Get Licensed training provider network was delivering on expectations. Needless to say Get Licensed came out on top, sadly for me, unless I were willing to re-train to work at the front end of Close Protection I m destined to remain in strategic security planning.

It s comforting to know that I could re-train, but my career plans had always been to work in a more strategic role. It s important to remember here that I only qualified for my current position after years of working at the security coalface; without all that on-the-job knowledge I couldn t work in the profession I do now.

When I m interviewing for staff I often ask the textbook question, What do you see yourself doing in five years time? it s a question you should be well prepared to answer. Once you ve chosen a security training option it s then when you should start planning for the future.

Even though it took a teenager s optimism to make me realise it, remember that whatever you do, if you do it well you will inevitably be rewarded and the security industry has plenty of scope for career development. All it takes is a bit of tactical forward planning.

References

  1. ^ Get Licensed (www.get-licensed.co.uk)
  2. ^ Security Guards, Door Supervisors, CCTV Operators and Close Protection staff (www.get-licensed.co.uk)
  3. ^ Door Supervisor (www.get-licensed.co.uk)
  4. ^ CCTV Operators (www.get-licensed.co.uk)
  5. ^ Close Protection (www.get-licensed.co.uk)

Congratulations Team GB and our Candidates | sia-training-blog

It s impossible to ignore what s taking place in the UK right now, even if you re not interested in sport you have to agree the UK has pulled off an extraordinary event despite all the bad press surrounding the security staff debacle.

One of the interesting things to note throughout the interviews with Team GB s medal winners is their reference to; being a winner is a huge achievement, but that s only the start of the process of assuming a huge responsibility .

Achieving success is undoubtedly a goal we all aim for, but once that level has been reached the hard work doesn t come to an end; in fact it s precisely then when all the real hard work begins, once you ve got to the top maintaining that level is hard.

Get Licensed1 has helped train thousands of successful candidates over the years and we know from them that the pressure doesn t end just because you pass an exam. We maintain contact with many of our trainees, whilst they are with one of our networked training providers, and often when they begin their careers in the security industry; it s this level of service and attention to detail that sets us apart.

Whether you decide to train as a Security Guard, CCTV Operator23 or work in Close Protection4 supporting you after the exams are over is important to us. Remember that Get Licensed5 has a unique CV writing service called CViz6. CViz helps you compile a gold standard CV that will ensure you re making a winning impression with the right employees.

Once you re happy with the way your CV looks you can store it anywhere you like to be sure you re ready to hit the ground running and have your professional job application fit and ready in seconds. We appreciate the competition has never been harder but with the right attitude and preparation you can succeed!

Get Licensed7 would like to congratulate not just Team GB, but all the thousands of successful candidates we ve trained via our provider network this year. We re looking forward to meeting more of you too!

References

  1. ^ Get Licensed (www.get-licensed.co.uk)
  2. ^ Security Guard (www.get-licensed.co.uk)
  3. ^ CCTV Operator (www.get-licensed.co.uk)
  4. ^ Close Protection (www.get-licensed.co.uk)
  5. ^ Get Licensed (www.get-licensed.co.uk)
  6. ^ CViz (www.get-licensed.co.uk)
  7. ^ Get Licensed (www.get-licensed.co.uk)

Everyone's a Business Critic Nowadays | sia-training-blog

Not long ago it was MP s claims that were topping the headlines, now we re bombarded with Olympic fever and of course the scandal that is the recruitment of security staff for the games. But the failure to recruit enough SIA License1 approved staff is not quite as cut-and-dried as mere bad business strategy; in fact the process was much more complicated.

Recruitment for the game s security team actually began in November 2011 and attracted over 100,000 applicants for what was only intended to be a seven week employment contract. Anyone who works in recruitment, or indeed has applied for security jobs 2recently, will know that the vetting and interview process is not a simple task.

In the case of the Olympics site location there were a number of logistical problems faced by applicants, especially those who needed to travel into London during an exceptionally busy period for what would have been twelve hour shifts. As well as considering getting to and from the site there were other hurdles to overcome for the applicants too.

Once the application process was looked at in further detail, people soon realised that the amount of data and documents required, plus the screening and vetting process wasn t worth the effort for a short term contract and many applicants pulled out. The final total of actual interviews booked was around 67,000, almost half the original figure. 21,000 of the shortlist passed the interview stage.

Initially the security staff3 requirement for the games was 2,000, but that figure was soon adjusted to 10,400, in order to fulfil the need candidates without any former security experience where invited to apply with each of these inexperienced applicants having to undertake four days of training to receive their SIA License4. This is where things got tricky for G4S, who finally had to admit defeat in that it would be impossible to train, screen and vet all the additional candidates.

Obviously any company involved in such a hugely important task, such as recruiting security teams for an event of global proportions like the Olympics will inevitably face major difficulties and they will find themselves under the watchful eye of the press, in this case criticism hasn t always filtered through the usual news channels.

Social networking sites provide the opportunity for everyone to be a critic, but not all the viral comments relating to this particular subject have been that well informed; many have been damning about the recruitment process, the games and the security industry as a whole. There is a lesson to be learned here for all keen social networkers.

Not long ago an employee was caught on Face Book boasting about having thrown a sickie and how he d managed to con his boss into believing he was too ill to attend work. Unfortunately the ailing employee had included his boss as a Face Book friend ; consequently the devious postings cost the Face Book page owner his job.

There s also the story of the business woman who conducted a rather public argument with her estranged husband via a social networking site; she did this innocent of the fact that the inflammatory posts she made were linked to her business website for all her clients to read.

Most people are, in most cases, justifiably proud of their online presence; it gives them a sense of self-worth a place where they can have their say, and the more followers they have the higher their self esteem. But beware who you invite as friends and how public you make your comments.

Although there are few restrictions on what you are permitted to say in these public forums, discussing your job, how unhappy you are in it or how the business is managed can affect your reputation now and for the future. Being positive is far more impressive than appearing negative.

References

  1. ^ SIA License (www.get-licensed.co.uk)
  2. ^ security jobs (www.get-licensed.co.uk)
  3. ^ security staff (www.get-licensed.co.uk)
  4. ^ SIA License (www.get-licensed.co.uk)

No Fault Dismissal Proposal Scrapped | sia-training-blog

You might not know this, but the government recently launched a controversial proposal to allow businesses to fire staff on the basis of a no-fault dismissal known as the Beecroft Report after its author, venture capitalist Adrian Beecroft. Fortunately this scheme has been dropped after failing to win little or no support.

It s astonishing to think that given the economic climate and the poor employment figures in the UK and Europe that such a ludicrous proposal should even have been allowed to be published at all. Business Secretary Vince Cable recently said that this scheme would leave employees with the dead hand of fear hanging over them and has privately described the Beecroft report as bonkers .

In response to the lack of support Steve Radley, Director of Policy at EEF, the manufacturers organisation, said: Right now there are more pressing employment issues that really matter to business. The Enterprise and Regulatory Reform Bill needs to deliver the flexibility that will support the growth and jobs our economy desperately needs.

Due to the high levels of UK unemployment the private sector is experiencing serious problems in recruiting suitable candidates, 71% of organisations say that the majority of applications they are receiving are rejected because applicants don t have the required skills to meet the needs of employers. How could a no-fault dismissal initiative alleviate this problem? The facts are clear it couldn t, in fact the proposal would make things considerably worse.

Apply this question to an interview, Why were you fired from your last job? answer, It was a no-fault compensated dismissal. The only conclusion to be drawn from this response is that the candidate did nothing wrong but were fired anyway.

Fortunately vacancies in the security industry have never been higher, given the sector is the biggest growth employment industry in the UK and the approved SIA License1 is so carefully moderated. The amount of expertly trained staff (over 245,000 from Get Licensed2 alone) is on the increase, which proves there is a huge need for skilled Door Supervisors3, Security Guards4 and CCTV Operators5.

Unlike many private sector businesses security industry training6 is continually developing to meet employer s needs. Take a look at the Certified Security Professional7 (CSP) qualification available from Get Licensed8 as an example. CSP is one of the only Front Line and flexible security qualifications on the marketplace that radically improves the candidate s chance of employment and eliminates the need for extra training.

With these kinds of qualifications available, even if they were to be implemented, successfully trained candidates need have no concerns about no-fault dismissal schemes. On the contrary employees are far more likely to hold on to their skilled team members, nurture them and develop their skills further.

References

  1. ^ SIA License (www.get-licensed.co.uk)
  2. ^ Get Licensed (www.get-licensed.co.uk)
  3. ^ Door Supervisors (www.get-licensed.co.uk)
  4. ^ Security Guards (www.get-licensed.co.uk)
  5. ^ CCTV Operators (www.get-licensed.co.uk)
  6. ^ security industry training (www.get-licensed.co.uk)
  7. ^ Certified Security Professional (www.get-licensed.co.uk)
  8. ^ Get Licensed (www.get-licensed.co.uk)